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5 Minutes with Brookvale Mazda’s Superstar Concierge - Lance

Tuesday, December 12, 2017

If you’ve ever stepped inside Brookvale Mazda’s showroom, you would have likely met the dealership’s superstar concierge… Lance.

Lance is well-known for his professional customer service approach and his ability to make sure every customer is greeted in a friendly manner and offered a tea, coffee or hot chocolate AND a biscuit.

We took five minutes to chat to Lance to find out what it’s like to work at Brookvale Mazda...


What do you love most about working for Brookvale Mazda?

I really love the people contact. I have always considered myself a people person so this really is the perfect job for me.

All of my colleagues are so lovely which is why I come all the way from my home in Kensington. It is like a second home for me. I have also met so many lovely people and I like to remember all the customers names and treat them like they are my friends. It is a real privilege to work here for Joe. He has taken me under his wing and takes a personal interest in me, my family, as well as my health and well-being. He is the most wonderful boss.

What is the best advice you have ever received?

Both my parents have always brought me up to treat people the way I would like to be treated. And to respect people no matter what religion or race. They also taught me not to judge people.

What is the best compliment you have ever had?

When I first started a lady came to pick up her car and she said it was like coming to a 5 star restaurant. I made her feel special and welcome.

What are some interesting facts about your job?

I have worked at Brookvale Mazda for over 3 years and have made over 2000 coffees.

What is your favourite Mazda vehicle?

My favourite is the Mazda 3 because of the way it drives. It is smooth and has great fuel consumption with skyactiv technology. That’s definitely my next car! I would like it in blue, red or white.